Etech’s world-wide facilities – Onshore, Nearshore, and Offshore, possess the capabilities to personalize the answer that most effective in good shape all your needs. With Etech’s world outreach, Etech is often accessible to help your clients and provide reliable exceptional encounters.
a bunch of devoted leaders during the Get in touch with center business who're enthusiastic about making read more a exceptional change for our
About us Etech delivers up coming-era BPO methods. A global minority-owned enterprise, Etech has made and trademarked how to turn your information into strategic insights. Leveraging the strength of synthetic plus human intelligence Etech boosts education and coaching to give attention to significant behaviors creating enhanced shopper activities and shareholder benefit. Etech released in 2003 with only four hundred workforce and one Get in touch with center in Nacogdoches, Texas.
Etech is an omnichannel shopper engagement answers company for some of the planet’s primary and many respected models. The practical experience Etech has acquired across an array of organization verticals enables us to consistently deliver Excellent, own purchaser encounters.
find out more existence At Etech Etech thinks in Operating challenging and taking part in really hard and strives to generate workforce truly feel empowered and self-assured in The work They may be carrying out.
At QEval, we’re focused on supporting contact centers boost their overall performance by way of clear, actionable insights. Our effectiveness analytics stories provide you with a thorough breakdown of agent pursuits, customer interactions, and operational bottlenecks, so you can also make knowledgeable selections that lead to measurable advancements. With QEval, you don’t just get studies—you will get the equipment and recommendations to act on them.
Etech’s modern technologies remedies and expert leaders realize your enterprise requires and figure out the strategic insights your brand name really should travel final results.
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Metrics like tackle time, CSAT scores, resolution premiums, and actionable insights are crucial to results in 2024. absent are the days of focusing solely on simply call quantity. Now, it’s about digging into the standard of Every conversation and driving real final results. prepared to take your connect with center efficiency to another degree? Enroll at QEval University and ???? Listen to Shawndra’s comprehensive insight right here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mix of treatment, have confidence in and Electricity introduced towards the business enterprise is what would make the culture at Etech exclusive. Our CEO routinely suggests, “If we look after our persons, the figures will deal with by themselves.”
maximizing your Call Heart’s performance doesn’t must be challenging. With QEval College, you’ll get use of necessary resources and instruction that present precise, measurable improvements in agent effectiveness.
fulfill Malisha, a shining star on our customer care group! From tackling tasks to enjoying entertaining staff pursuits, Malisha is aware how to keep the harmony amongst perform and Enjoy. Her optimistic Perspective and staff spirit make her a Pleasure to work with.
a gaggle of devoted leaders within the Get in touch with Heart field who are obsessed with building a extraordinary variance for our
Listed here are just some critical attributes of what we offer: ✅ in-depth insights into agent efficiency through detailed analytics